Refund Policy

Thank you for shopping at Challenge Design. We appreciate the trust you place in our products/services and are committed to providing you with a satisfying experience. Please read our refund policy carefully to understand your rights and obligations.

1. Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exchanges

If you need to exchange an item for a different one, please contact us within 10 days of receiving your order. You will be responsible for any price difference and additional shipping costs.

4. Non-Refundable Items

Certain items are non-refundable, including [list of non-refundable items]. Please note this information when making a purchase.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund as quickly as possible.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our refund policy, please contact us at renae@challengedesign.org

By making a purchase with Challenge Design you acknowledge and agree to abide by the terms of this refund policy.

Thank you for choosing Challenge Design!

Challenge Design | renae@challengedesign.org| 1/232024